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“How do I make an appointment?”

  • Call our Intake Line at (440) 204-4161 Monday – Friday between 8:30am – 5:00pm. All voice mails will be returned within approximately 24 hours to schedule routine requests for services.  Emergency services are always available at (800) 888-6161.

“Who is eligible for services?”

• All residents of Lorain County

• Any Ohio resident with Medicaid

• Any individual with private health insurance

“How long will it take to get my first appointment?”

  • The Nord Center strives to offer routine appointments within 14 days. Hospital discharge appointments will be made within 5 days.

“Do you offer walk-in appointments?”

  • For adults who do not require the assistance of an interpreter, we offer a Same Day Access Clinic Tuesday through Friday.  The agency opens at 8:00 am and we ask that you arrive before 9:00 am the day you would like to begin services. You will be seen on a first come, first served basis. The earlier you arrive, the more quickly you will be seen.
  • If you arrive after 9 am, we will do our best to accommodate you, but cannot guarantee that you will be seen that day. You may be asked to return at a later date. The first assessment of the day begins at 9:00 am. You can expect the process to take up to 2 hours to complete, including intake and assessment.

“What should I bring with me?”

  • Bring your insurance card if you have one, a photo ID, and verification of income. If the appointment is for a child or adolescent bring their birth certificate and any custody papers involved. Please allow 1-1/2 to 2-1/2 hours for your initial intake appointment.

“Must I have insurance to receive services?”

  • There is a sliding fee scale based on household income for those without insurance. Addiction Services requires insurance.

New Clients receive Your Guide upon admission. For the Spanish Translation of Your Guide, Su Guia, click here.

To view The Nord Center’s non-discrimination policy, click here.

The Nord Center is part of the CliniSync Health Information Exchange